Privacy Policy (Compliant with IT Act & SPDI Rules)

This Privacy Policy is published in compliance with Section 43A and Section 72A of the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”). It explains how KnectHotel collects, uses, discloses, and protects your personal information while providing its services.

1. Information We Collect

We collect various types of information to provide, maintain, and enhance our services. The information collected includes:

• Personal Information: Your name, contact number, email address, billing address, and company details.
• Sensitive Personal Data or Information (SPDI): Financial details such as credit card, banking, or UPI information collected for payment processing.
• Usage Information: IP address, browser type, device data, access times, and pages viewed to help us improve our software and site performance.

2. Use of Information

Your information is collected and used for legitimate business purposes, including but not limited to:

• Creating and managing user accounts
• Providing access to software features and hotel management tools
• Processing billing and payment transactions
• Providing technical support and customer service
• Improving system performance, analytics, and product development
• Complying with legal and regulatory obligations

3. Consent

By using our website or software, you expressly consent to the collection, storage, and processing of your personal information as outlined in this Privacy Policy. You may withdraw your consent at any time by writing to info@knecthotel.com. However, please note that withdrawing consent may restrict or disable your access to certain services.

4. Data Sharing

We respect your privacy and do not sell, rent, or trade your personal information. However, we may share data under the following circumstances:

• With trusted third-party service providers such as payment gateways, data processors, and hosting partners who support our operations.
• When disclosure is required by law, regulation, or government request.
• To protect our rights, investigate fraud, or respond to security issues.

5. Reasonable Security Practices

KnectHotel follows internationally recognized information security standards, including ISO/IEC 27001-compliant controls. Our security measures include:

• Encrypted storage and transmission of sensitive data
• Secure firewalls, intrusion detection, and access controls
• Regular internal audits and vulnerability assessments
• Limited employee access to user data based on authorization levels

6. Data Retention

We retain your information only as long as it is necessary for the purpose it was collected, or as required by applicable laws. Once the data is no longer required, it will be securely deleted or anonymized in compliance with industry standards.

7. Your Rights

In accordance with Indian law, you have the right to:

• Access and review the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Withdraw consent for data processing (subject to contractual obligations)

To exercise these rights, please write to info@knecthotel.com. We will respond within a reasonable time as required under the SPDI Rules.

8. Grievance Officer

In compliance with Rule 5(9) of the SPDI Rules, the details of our Grievance Officer are as follows:

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our legal or operational requirements. Any modifications will be posted on this page, and the “Last Updated” date below will be revised accordingly. Users are encouraged to review this Policy regularly to stay informed.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact our Grievance Officer or email us at info@knecthotel.com.

Last updated: 6 December 2025